Return & Exchange Policy

We want you to be completely satisfied with your outdoor living space. Due to the size, nature, and outdoor use of our products, please review this policy carefully.

1. Return & Exchange Window
You have 30 days from the date of delivery to initiate a return or exchange for items in new, unused, unassembled condition, and returned in their original, undamaged packaging with all parts, hardware, and manuals.

2. Strictly Non-Returnable Items
The following items and situations are not eligible for return or exchange:

  • Used or Assembled Items: Any outdoor chair, balcony pergola, or outdoor table that has been assembled, used, exposed to outdoor elements, or shows any signs of wear (including scratches, rust, sun fading, or weather exposure).

  • Outdoor-Exposed Items: Products that have been placed outside, even if only for a short time.

  • Custom or Made-to-Order Items: Pergolas or furniture ordered in specific sizes, colors, or configurations.

  • Final Sale Items: Products marked "Final Sale," "Clearance," "Open Box," or "As-Is."

  • Missing/Damaged Packaging: Items cannot be returned if original packaging is not intact or is damaged.

  • Items damaged due to customer misuse, improper assembly, weather exposure, or accidents.

3. Return Process & Fees (For Eligible Unassembled Items)

  • To Initiate: Contact customer service within 30 days to request a Return Merchandise Authorization (RMA). Returns without an RMA will not be accepted.

  • Customer Responsibilities: You are responsible for:

    • Safely repacking the item in its original manufacturer's packaging with all protective materials.

    • Arranging and paying for return freight shipping (costs are substantial for pergolas and furniture sets).

  • Restocking Fee: A 20% restocking fee will be deducted from your refund for all accepted returns to cover processing, inspection, and inventory loss.

  • Refunds: Issued to the original payment method within 10-15 business days after we receive and inspect the return. Original shipping and handling fees are non-refundable.

4. Exchanges
Exchanges for a different color, size, or style are handled as a return (following the process above) and a new purchase. Please place a new order for the desired item.

5. Damaged or Defective Items
Inspect your shipment immediately upon delivery. For freight deliveries, note any damage on the delivery receipt before signing.

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos/videos of the damage/defect and all packaging.

  3. Keep all packaging materials.
    We will arrange a replacement part, partial refund, or full replacement as appropriate.